PRIVACY POLICY

Privacy Policy – LIKE-NEW Shoe Laundry

Last Updated: 2025

We are LIKE-NEW Shoe Laundry. We respect your privacy and strive to handle your personal data with care. This Privacy Policy outlines what personal data we collect, how we use and protect it, and your rights under the General Data Protection Regulation (GDPR) and other relevant Dutch and European data protection laws.

This policy applies to our services, products, subscription model, bank payment processes, postal shipping services, and our website(s).

1. Who Are We?

LIKE-NEW Shoe Laundry 

Den Haag, Nederland

Chamber of Commerce (KvK) number: 96918993

Email: info@like-new.nl

We are the controller of your personal data as defined in the GDPR.

2. Are You Under 16?

If you are under the age of 16, you may only use our website and services with the permission of your parent or legal guardian.

3. What Personal Data Do We Process and Why?

Type of Data	Purpose	Legal Basis
Name, Email, Address, Phone	Communication, Customer Support, Delivery	Contract, Consent
Payment Data (e.g., IBAN, Credit Card)	Processing payments, subscription management, refunds	Contract, Legal obligation
Shipping Information	Postal delivery and tracking	Contract
Purchase & Usage Data	Order history, subscription usage, reward tracking	Contract, Legitimate interest
Marketing Preferences	Newsletters, promotions, surveys	Consent
Technical Data (Cookies, IP address, device info)	Website performance, analytics, personalization	Consent, Legitimate interest

 

4. How Do We Obtain Your Data?

- Directly from you when you register, place an order, subscribe, or contact us.

- Automatically via cookies and analytics tools.

- Possibly from external partners (e.g., marketing platforms), if legally permitted.

5. Is Data Sharing Required?

We only request the necessary personal data for providing our services (e.g., address for shipping, payment info for processing transactions). Without this, we cannot fulfill your order or subscription.

6. Automated Decision-Making

We do not use automated decision-making that produces legal effects or significantly affects you.

7. Cookies

We use functional, analytical, and (if you consent) tracking cookies. These help improve website functionality and provide better user experiences.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

8. With Whom Do We Share Your Data?

We only share your data with:

- Payment providers (e.g., iDEAL, PayPal, banks)

- Delivery partners (e.g., PostNL, DHL)

- Email and communication platforms (e.g., for newsletters)

- External IT or marketing service providers (only under processing agreements)

- Government authorities if legally obligated

We ensure third parties process data only in accordance with GDPR and under strict confidentiality.

9. International Data Transfers

Your data is stored within the European Economic Area (EEA). If we must transfer data outside the EEA, it will only be to countries with adequate data protection standards or under GDPR-approved safeguards.

10. Data Security

We take appropriate technical and organizational measures to safeguard your data:

- SSL encryption for secure communication

- Access restrictions for internal staff

- Secure payment gateways

- Routine backups and system checks

11. How Long Do We Store Data?

We retain your data only for as long as necessary:

- Customer & order data: 7 years (tax law)

- Marketing consent: until withdrawal

- Inactive accounts: 2 years max

- Support correspondence: 1 year after resolution

12. Your Rights

You have the right to:

- Access your data

- Correct or delete your data

- Restrict or object to data processing

- Withdraw consent at any time

- Data portability

- File a complaint with the Autoriteit Persoonsgegevens (Dutch DPA)

To exercise your rights, contact us at: info@like-new.nl

13. Changes to This Policy

We may update this policy. Changes will be published on our website and, where applicable, communicated to you directly.