RETURN POLICY

Product Return Policy – LIKE-NEW Shoe Laundry

Last Updated: 2025

Thank you for your order! At LIKE-NEW Shoe Laundry, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully as it varies by product.

Product-Specific Return Policies

Each product may have different return conditions based on its supplier and shipping specifics. The return policies, including the right to return, time frames, and eligibility, will be outlined on the product page. These policies are governed by the supplier’s terms and conditions, which may vary for each product.

For any product you wish to return, please refer to the detailed product page for specific return instructions and terms.

14-Day Right to Withdraw

You have the right to withdraw from the purchase within 14 days from the day you receive the product(s). If you decide to exercise this right, the following general conditions apply:
• The product must be unused, in its original packaging, and in resalable condition.
• Return shipping costs are the responsibility of the customer unless the product is defective.

Please note that some products may have a different return window, specific return terms. In some cases, returns may be prohibited. Please refer to the product page for more information.

Returns After 14 Days

If you return a product after the 14-day withdrawal period but within 30 days, the product must be unused and in its original packaging to be eligible for return or exchange. Products returned after this period are subject to the supplier’s return policy, which may vary by product.

Damaged or Faulty Products

If your product arrives damaged or defective, please contact us immediately at info@like-new.nl with a photo of the issue. We will liaise with the supplier to arrange for a replacement or refund. Please note that any claims for damaged or defective products must be submitted within the time frame specified on the product page.

Money-Back Guarantee

We stand by the quality of our products. If you do not see results after using our products, we offer a money-back guarantee. Please send before and after photos of the product to info@like-new.nl. If no improvement is visible despite following the proper usage instructions, we will provide a full refund. Please note that we do not guarantee every product can be restored to its original condition, as some damage may be beyond repair.

Shipping Information

Product delivery timelines and policies vary based on the specific product and supplier. Delivery times depend on stock availability and order volume, as well as the supplier’s processing and shipping capabilities. Please refer to the product page for detailed delivery timelines and policies.

Important:
• Please ensure you follow the usage instructions to maximize the product’s effectiveness.
• We do not provide guidance or Q&A regarding product use.

Contact Us

For any questions regarding returns, exchanges, or our products, please reach us at info@like-new.nl.